Refund policy

Returns & Exchanges Return and exchange eligibility depends on the type of item in your order. We accept exchange requests within 7 days of receiving your order.

Where returns or exchanges are accepted, items must be returned in the same condition they were received, unworn or unused, without any creases or sole scratches, and in their original packaging. We highly recommend trying your shoes on a carpeted surface. We may reject your request or reduce your refund if the item has been used, damaged, or handled more than necessary.

Standard Size Orders All standard-size orders delivered correctly as per your request are non-refundable. However, we do accept size exchanges for these items.

Custom Measurement / Made-to-Order Exceptions Shoes handcrafted specifically to your provided custom measurements are strictly non-refundable and non-exchangeable, provided they are made accurately to the sizes you shared.

How to start a return or exchange Contact us before returning an item to ask about options and how to start the process.Unless we state otherwise, you are responsible for return shipping and redelivery courier charges for change-of-mind or standard size exchanges (e.g., if a standard shoe fits too tight or too loose).

Damages, issues, and company error Please inspect your order when you receive it and contact us immediately if an item is defective, damaged, or if you received the wrong item. If we accidentally dispatch the wrong size or color, or if a custom measurement shoe does not match the exact measurements you provided due to a manufacturing error on our end,we take full responsibility. In such cases of company error, you are fully eligible for a replacement or refund, and we will cover all associated return shipping costs.

Refunds Where a refund is applicable (such as a company error on a custom order), we will notify you after we receive and inspect your return and let you know whether the refund was approved. If approved, you will be refunded to your original payment method, unless otherwise stated. Your bank or payment provider may need additional time to process and post the refund. If you do not see your refund within a reasonable period of time since your refund was approved,contact us.

Contact To request a cancellation, start a return, inquire about an exchange, or report damaged items, please contact us at MARCOLUSSOOFFICIAL@GMAIL.COM